Refund Policy
Thank you for shopping at luxefragrances.in
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Luxe Trading Company
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to luxefragrances.in, accessible from https://luxefragrances.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to return / replace your order within 10 days with proper reason for doing so.
The deadline for returning / replacing an Order is 10 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email containing:
Reason for return / replacement
Unboxing video of the products
A copy of Invoice received
If required, we will refund you no later than 10 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return / replacement, please make sure that:
The goods were purchased in the last 10 days
The product can be returned only when you receive a defective / damaged or wrong product. As per availability we replace the product first; Return depends on the product and situation. If you don't like the fragrance then it cannot be returned / replaced. To claim any of the queries, like a Damage, Defect or Wrong Product; Unboxing video when you first receive the goods is Must. Without an Unboxing video we can't take any action.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
E-24/8, Karunamoyee Housing Estate. Sector - II, Salt Lake, Kolkata, West Bengal, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-7980036926
